After-Sales Service
- Within 30 calendar days of delivery if the product has a manufacturing defect.
- The refund was requested beyond 30 calendars days of delivery;Product sent in for refund does not include all original accessories, attachments and packaging, any item is not in new condition, i.e. with cracks, dents or scratches.
- Legal proof-of-purchase or receipts are not provided, or are reasonably believed to have been forged or tampered with.
- Any product fault or damage has been caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.), or improper installation or operation.
- Product labels, serial numbers, waterproof marks, false proof marks etc. show signs of tampering or alteration. - Damage was caused to the product by external factors out of our control, including fire, flood, high winds and lightning strike. - Respective product has not been sent back to SUBLUE 7 calendar days after refund confirmation from SUBLUE. - The date of activation exceeds 30 days after the date of delivery. *Return policy may vary based on geographic location. Subject to local laws and regulations.
- Within 30 calendar days of delivery if the product has no manufacturing defect, has not been activated and is still in new condition. The return shipping fee will be paid by you.
- Within 30 calendar days of delivery if the product has been activated, has been used, is still new-look condition, and ensure that the item you’re returning is repackaged with all original accessories, attachments and packaging. The return shipping fee will be paid by you, and we will charge 10% restoring fee.
- Within 30 calendar days of delivery if the product has no manufacturing defect and is still in new condition.Within 30 calendar days of delivery if the product has sustained substantial damage in transit. - Within 30 calendar days of delivery if the product purchased does not match the original description of the product in one or more significant respects. - Within 30 calendar days of delivery if the product has a manufacturing defect(s). - The replacement was requested beyond 30 calendars days of delivery;Legal proof-of-purchase or receipts are not provided or are reasonably believed to have been forged or tampered with. - Product sent in for replacement does not include all original accessories, attachments and packaging, or contains items damaged by user error. - Product is found to have no manufacturing defects after appropriate tests are conducted by SUBLUE Technical Support. - Any product fault or damage has been caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.), or improper installation or operation. - Product labels, serial numbers, waterproof marks, false proof marks etc. show signs of tampering or alteration. - Damage was caused to the product by external factors out of our control, including fire, flood, high winds and lightning strike. - Respective product has not been sent back to SUBLUE 7 calendar days after replacement confirmation from SUBLUE. - The date of activation exceeds 30 days after the date of delivery.
SUBLUE Care
SUBLUE Care is an after-sales service activity launched by SUBLUE, which provides you with efficient, overall, flexible accidental damage protection solutions, provide guarantee, enjoy a happy time with SUBLUE underwater scooter.
SUBLUE Care includes the following service contents：
Note: Due to the product characteristics of Hagul, this battery purchase on 50% discount is not applicable to Hagul series products, Hagul series products do not include 50% discount on battery purchase. For the same reason.
Within 30 days from the date of purchasing SUBLUE products (it can be purchased at the same time when the new unit is purchased). SUBLUE care is only available in the country or region selected when purchasing the service. In order to ensure that you can enjoy the service normally, SUBLUE care and the corresponding product must be purchased from the same country or region.
*Displayed prices for SUBLUE Care, its relevant rights and interests, are applicable to the following regions: United States (excluding Hawaii and Alaska), Deutschland, France, Italy, Spain, Greece, Finland, Czech Republic, Poland, Austria, Netherlands, and Switzerland.
If you are in Taiwan, Hong Kong, Japan, and South Korea and plan to buy SUBLUE Care, please e-mail support@sublue.com to purchase.
So far, the customers who are in the following countries could buy SUBLUE Care: China mainland, China Hongkong、China Taiwan、Japan、South Korea、US（Exclude Hawaii and Puerto Rico）、Switzerland、France、Italy、Spain、Deutschland、Greece、Czech Republic、Finland、Netherlands、Poland、Austria.
The benefits of some models under SUBLUE Care are different depending on the different support countries and regions.
For more details, you can visit SUBLUE Care page corresponding to the above support countries for details.
In order to ensure that you can enjoy the service normally, SUBLUE Care and the corresponding product must be purchased from the same country or region.
T-mall SUBLUE Official Flagship Store, JD SUBLUE Official Flagship Store, WeChat SUBLUE Youzan Mall, Shopify SUBLUE Store,
or contact SUBLUE After Sales.
Phone: 400-806 2688/+86 18502642263
Mail: support@sublue.com
The validity period for main body replacement、extended warranty and discount for 50% off purchase the battery all is 24 months, the effective date of main body replacement、extended warranty and discount for 50% off purchase the battery starts from 0 o’clock on the date stated in the service agreement.
The effective date stated in the service agreement depends on the purchase and activation time of SUBLUE Care:
The effective date of the service agreement is the activation day or the next day after the service agreement is successfully activated.
The services & benefits provided by SUBLUE Care cannot be used in advance or postponed. The product malfunction or accident within the service guarantee scope beyond the validity period of each service will not be able to implement SUBLUE Care.
The product malfunction or accident within the service guarantee scope beyond the validity period of each service will not be able to implement SUBLUE Care.
The original warranty period of each component of SUBLUE products and the validity period of the SUBLUE care service you purchased / bound with SUBLUE product will be effective from the date of purchase / activation, there is no accumulation warranty period for original warranty period of each component of SUBLUE products and SUBLUE Care service warranty period. That is, the validity period of each service of SUBLUE Care has included the original warranty period of the product. When SUBLUE Care service is bound to SUBLUE product, the corresponding validity period of the component with warranty promised is 2 years in total.
SUBLUE Care is a guarantee of free repair service provided when your SUBLUE product with malfunction due to non-user error.
If SUBLUE Care is purchased, the official warranty period can be extended accordingly.
SUBLUE products are eligible for this service if damage occurs within the aforementioned coverage during the warranty period.
If SUBLUE Care is purchased, the official warranty period can be extended to 2 years.
The main body replacement service under SUBLUE Care aims at the damage occurs to the product during normal use or accidents.
If you have purchased SUBLUE Care and the malfunctions are under the product warranty scope, the main body replacement under your SUBLUE Care will not be affected/eliminated.
SUBLUE Care also provides the service of purchasing batteries*1 on 50% discount; During the validity period of the service, you can enjoy a 50% discount when purchase the battery. The model of the purchased batteries must be consistent with the battery specifications in the products bound by SUBLUE Care.
SUBLUE Care provides VIP service via various service channels to provide support, including call support and social media Apps online support. Your products will be more quickly to be repaired or replacement via the VIP channels.
Since the effective time of SUBLUE Care varies for different services after the purchase, damage or an accident to the product within the service coverage that occurs before the service takes effect is not covered by SUBLUE Care.
Service fees incurred before the service takes effect will not be refunded.
Due to the product characteristics of Hagul, this battery purchase on 50% discount is not applicable to Hagul series products, Hagul series products do not include 50% discount on battery purchase.
No, it can’t. SUBLUE Care main body replacement is only for the product malfunction caused by normal daily use or accidents. If you apply for the main body replacement service, you need to send the faulty body back. If you can’t send the faulty body back, the replacement service will not available to be used.
SUBLUE Care can’t be purchased repeatedly, each SUBLUE product only can be bound to SUBLUE Care ONCE. After using the service provided by SUBLUE Care, if the serial number of the product is changed, the provided product will automatically bind to the original product's SUBLUE Care, and the original service and warranty period continues. Therefore, the original unit will no longer under SUBLUE Care.
Please do not re-purchase SUBLUE Care for the replacement unit.
User Manual
WhiteShark Mix User Manual.pdf (download)
Hagul EZ User Manual.pdf (download)
Swii User Manual.pdf (download)
Sublue Navbow User Manual.pdf (download)
Whiteshark MixPro User Manual.pdf (download)
Whiteshark Tini User Manual.pdf (download)
WhiteShark Tini User Manual for Floater.pdf (download)
WhiteShark Tini User Manual for Double-engine Support Handle.pdf (download)
Tutorial Videos
Sublue SWII - An electronic kick board
Sublue WhiteShark MIX Unboxing Video
WhiteShark MIX Tutorial - Inspection Before Use
- After the customer purchases the company's products, the on-site commissioning, installation and use skills training can be performed free of charge. - When the company's products are in use, please contact and consult with our company as soon as possible to avoid delay in your use and maintenance period. - This product implements the whole machine tracking service from the date of purchase by the customer. The warranty is 6/12 months(below table for details).
| Type | Scope | Warranty Period |
|---|---|---|
| Body and main control board | Body , main control board, Hall button, electronic cabin, front end cover assembly, rear end cover | 12 months |
| motion system | Motor, motor-driver board, propeller assembly, bearing | 6 months |
| Battery and charger | Battery, charger | 6 months |
- During the warranty period, if the equipment is faulty due to the equipment itself, the company is responsible for free repair. If there is serious quality problem, it can be replaced free of charge. - If the warranty period is exceeded, the maintenance fee will be charged for the repair. (repair cost + component fee) - If the warranty period is exceeded, the maintenance fee will be charged for the repair. (repair cost + component fee) After-sales service, please call the after-sales service hotline or log in to the company website for online message: You are welcome to give us valuable advice on our product quality and after-sales service.