Enjoy exceptional service and support from the people who know SUBLUE best. SUBLUE Care is an after-sales resource to provide you with the best overall accidental damage protection solution to enjoy the most out of your SUBLUE underwater scooter.
If you wish to purchase SUBLUE Care, ensure that you have the Sublue underwater scooter and is within 30 days of purchase.
Displayed prices for SUBLUE Care, its relevant rights and interests, are applicable to the following regions: United States (excluding Hawaii and Alaska), Deutschland, France, Italy, Spain, Greece, Finland, Czech Republic, Poland, Austria, Netherlands, and Switzerland.
If you are in Taiwan, Hong Kong, Japan, and South Korea and plan to buy SUBLUE Care, please e-mail support@sublue.com to purchase.
If you purchase from other channel, please email your underwater scooter receipt/invoice and S/N to support.us@sublue.com so we could have it in our Sublue Care system. If you do not provide the receipt/invoice or S/N, we will cancel the order.
Pairs well with
SUBLUE Care
If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, within 24 hours on weekdays.
Shipping Information
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Customer Support
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FAQ’s
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Contact Us
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Prolonged Warranty Period
The unexpected is bound to happen, even to innovative SUBLUE underwater scooters. With SUBLUE Care, it provides an extension of warranty up to 24 months in the occurrence of malfunction provided that it meets the warranty condition.
Reliable Replacement Service
SUBLUE Care guarantees replacement service for 24 months. In the face of accidents such as foreign body involvement or break down, damaged product can be replaced with a minimal replacement fee for the main body part reducing the needs for re-repair*.
*SUBLUE technicians ensure that the replacement product is a new product or a normal maintenance product with the same performance and reliability as the original part.
50% off on Battery Purchases
SUBLUE Care customers are offered* with half-priced battery purchase in 24 months. You can buy one new battery** by paying half its original price***.
*Battery can be purchased through the after sales service hotline.
**The model of the ordered battery must be consistent with the battery specifications in the product bound with your SUBLUE Care.
***Battery, shipping fees and other relevant handling fees are to be shouldered by the customer.
Exclusive Phone Line
Take advantage of the SUBLUE after-sales technical support whenever you need assistance. Enjoy premium customer support through the exclusive channels.
400 Service-Hotline: +86-400-806-2688
Support Mailbox: support@sublue.com
For more details of SUBLUE Care Terms of Service, visit https://www.sublue.com/#/en-careIndex