Money-Back Guarantee

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.

To start a return, you can contact us at support.us@sublue.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support.us@sublue.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, (such as special orders or personalized items), and we do not accept returns on hazardous materials, flammable liquids or gases. If you have questions or concerns, please contact us

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.